Uber have announced this week that they are conducting a review of their safety measures regarding the screening of their drivers. This announcement follows filed lawsuits against over allegations that the San Francisco-based taxi hailing company misleads consumers about the safety of their car-hailing service. The technology that will be used to enhance safety will apparently include: “research & development on biometrics and voice verification to build custom tools for enhanced driver screening.”
The issue raised in the lawsuits by San Francisco Dist. Atty. George Gascon rests on the fact that although Uber claim to have an “industry leading background check process”, the mere fact that Uber does not fingerprint its drivers renders these criminal checks “completely worthless.”
Biometric verification of taxi drivers has recently been implemented in India. So far this has involved fingerprint and iris scanning following on from and linked to strenuous background checks.
Considering Uber’s fall from grace, they would do well to expedite their research and turn it into a biometric reality for a market that is progressing at a rapid pace.